At Decor for Festival, we want you to feel confident shopping for Christmas decorations, festive accessories, and gifts. This policy explains how to request a return, replacement, or refund for purchases from https://decorforfestival.com/.

1. 7-Day Returns

For eligible change-of-mind returns, contact us within 7 calendar days after your item is delivered.

Items must be unused, in their original condition, and include their accessories, with original tags and packaging where reasonably possible. Please provide your order number or another proof of purchase.

The 7-day period is the deadline to request a change-of-mind return, not a requirement for the returned parcel to reach us within that period. We will provide return instructions and an appropriate dispatch timeframe when responding to your request.

2. How to Request a Return

Email support@decorforfestival.com with:
• Your order number.
• The item you wish to return.
• Whether you are requesting a refund or reporting a product issue.
• A brief description of any damage, defect, or incorrect item, with photos where available.

We will review your request and provide the correct return address and instructions. Please contact us before sending anything back. The address printed on your parcel may not be the correct returns address.

Pack the item securely and retain proof of postage. We recommend a tracked service so the parcel can be located if necessary. Do not include full payment card details in your email.

3. Return Shipping and Fees

For change-of-mind returns:
• You pay the return shipping cost.
• Original shipping charges are not refundable unless required by law.
• We do not charge a restocking fee.
• Your refund covers the amount actually paid for the returned item, including applicable refundable taxes.

We do not retrospectively charge outbound shipping solely because a return brings the remaining order below a free-shipping threshold.

For confirmed damaged, defective, incorrect, or materially misdescribed items attributable to us, we cover reasonable necessary return shipping and provide instructions or a prepaid label where available. Please contact us before paying to return an item with a product issue.

We will confirm the return destination before you arrange postage. Do not assume that a return address is within the United States.

4. Personalized Items and Final-Sale Products

Personalized and custom-made products cannot be returned simply because you change your mind. Products clearly identified as final sale before purchase are also excluded from change-of-mind returns.

Please check names, spelling, photographs, sizes, and other personalization instructions before ordering. If we make an error or the product is damaged, defective, incorrect, or materially different from its description or your accepted instructions, contact us for an appropriate remedy.

These exclusions do not override applicable consumer rights.

5. Damaged, Defective, or Incorrect Items

Inspect your order when it arrives and contact us promptly if there is a problem. Photographs of the product, packaging, and shipping label can help us investigate. Where practical, retain the item and packaging until we provide instructions.

We will assess the issue and provide an appropriate replacement, refund, or other remedy consistent with applicable law. We may not require a return in every case.

The 7-day change-of-mind window does not shorten any applicable legal rights relating to defective or misdescribed goods. Original packaging is not a condition for exercising rights that cannot legally be restricted.

6. Refund Processing

After receiving and assessing a return, we will notify you whether the refund is approved and explain any refusal.

Approved refunds will be initiated promptly, ordinarily within seven business days after the return is accepted, or sooner where required by law. Refunds are issued to the original payment method where possible. Your bank or payment provider may take additional time to display the credit.

For a full order refunded because of a confirmed issue attributable to us, we will also refund applicable original standard shipping charges. For partial returns, shipping refunds depend on the affected items, the charges incurred, and applicable law.

If a refund does not appear after your provider’s normal processing period, contact us for assistance.

7. Exchanges

For a different color, style, or size, contact us to arrange an eligible return and place a new order. Replacement availability is subject to stock. We will explain any price difference or shipping cost before you agree.

This process does not limit remedies for damaged, defective, or incorrect products.

8. Christmas and Seasonal Purchases

Christmas and seasonal products follow the same return rules unless a different offer is clearly stated before purchase. Using a decoration for an event and then returning it is not an eligible change-of-mind return.

A product being seasonal or discounted does not, by itself, make it a final sale. Any final-sale restriction must be clearly disclosed before purchase.

9. Cancellations, Delays, and Missing Orders

Contact us as soon as possible to request cancellation. We will try to accommodate requests before dispatch, but changes may not be possible once processing has begun. If an order has shipped, the return process may apply.

If we cannot ship within the promised timeframe, we will provide the notice, cancellation options, and prompt refunds required by law. A refund for an unshipped cancelled order does not depend on returning a product.

For a lost or missing package, contact us so we can investigate and provide an appropriate resolution. A tracking scan marked “delivered” does not automatically remove rights available under applicable law.

Further delivery information is available in our Shipping Policy.

10. Contact Us

Store: Decor for Festival
Website: https://decorforfestival.com/
Email: support@decorforfestival.com
Business address: 304 S. Jones Blvd, Las Vegas, NV, 89107
Country: United States

Please request the correct return address before posting any items.

Nothing in this policy limits consumer rights that cannot legally be excluded.