1. Shipping Destinations

We offer delivery to eligible addresses in the United States. Available shipping options and any location restrictions are shown at checkout. Please do not assume delivery is available to Alaska, Hawaii, US territories, PO boxes, or APO/FPO addresses unless an option is offered for your address.

2. Processing and Delivery Times

For standard items, our usual timeframes are:
• Order processing: 1–3 business days after receiving your completed order and payment.
• Delivery transit time: approximately 8–10 business days after dispatch.
• Estimated total time: approximately 11–13 business days from order to delivery.

Business days are Monday through Friday, excluding public holidays observed by the relevant processing or delivery service.

Processing time covers preparing and handing your order to the carrier. Transit time starts after dispatch. Creating a shipping label alone does not mean that your order has shipped.

Personalized or custom-made items may require additional preparation time, which will be stated on the product page or at checkout before purchase. If a different timeframe is shown for a product or delivery option before you order, that timeframe applies.

Delivery times are estimates, unless we expressly offer a guaranteed arrival date. Carrier disruptions, severe weather, customs clearance where applicable, and seasonal demand may affect transit times.

3. Shipping Charges

Shipping charges depend on the items ordered, delivery address, and available shipping service. The applicable charge is shown at checkout before you pay.

Any free-shipping promotion will state its eligibility requirements. We will not add shipping charges after purchase without your agreement.

If an order may involve import duties, customs taxes, or handling charges payable by the customer, we will clearly disclose that responsibility and available charge information before purchase. Do not assume orders ship from within the United States.

4. Christmas and Seasonal Delivery

Please order well ahead of Christmas or any event for which you need your items. Higher seasonal demand can affect processing and delivery.

Any published holiday ordering deadline is an estimate unless expressly described as a delivery guarantee. Orders placed close to Christmas may arrive after the holiday. Check product and checkout delivery information before placing a time-sensitive order.

We will communicate any changed processing estimate before purchase. We will not apply a longer processing timeframe to an existing order without providing the notice and cancellation options required by law.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation using the email address supplied at checkout. Once your order has been dispatched, we will send shipment information and tracking details when available.

Tracking may not update immediately and may show gaps between carrier scans. If tracking is unavailable, unclear, or the delivery estimate has passed, contact support@decorforfestival.com with your order number.

6. Separate Packages

Items in the same order may be dispatched separately and arrive on different days. Where available, we will provide tracking for each package.

You will not be charged additional shipping fees for split shipments beyond the amount agreed at checkout.

7. Shipping Delays and Unavailable Items

We will ship within the timeframe stated when you place your order. If no shipment timeframe is stated for a US order, we will ship within 30 days of receiving a properly completed order.

If we cannot ship on time, we will notify you, explain the delay, provide a revised shipment date when reasonably possible, and offer the option to accept the delay or cancel for a full, prompt refund of the affected unshipped order.

Where applicable law requires your consent to a delay and we do not obtain it, we will cancel and refund as required. If an item becomes unavailable and cannot be supplied, we will notify you and refund the amount paid for the affected item and any shipping charges attributable to it.

If a dispatched order is delayed, we will work with the carrier to investigate and keep you informed. Shipping delays do not remove rights available under applicable law.

8. Address Changes and Undeliverable Orders

Please check your full address, apartment or unit number, postal code, and contact details before submitting an order.

If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes may not be possible once processing or shipment has begun.

If an order is returned because the address provided was incorrect or delivery was refused, we will contact you about the available options. Any reasonable additional delivery costs caused by an incorrect address will be explained before you agree to redelivery. We will not charge you for redelivery made necessary by an error attributable to us.

9. Missing Packages

If tracking shows delivery but you cannot find the package, check the delivery location, household members, reception staff, and any safe-place instructions, then contact us promptly.

We will investigate with the carrier and arrange an appropriate resolution, which may include a replacement or refund depending on the findings and applicable law. A delivery scan alone does not automatically remove your right to a remedy.

If tracking indicates a package has been lost, or it remains undelivered beyond the expected timeframe, contact us with your order number so we can investigate.

10. Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact support@decorforfestival.com promptly with your order number and a description of the issue. Photographs of the item and packaging may help us resolve the problem.

Where practical, keep the item and packaging while we review the issue. We will provide an appropriate replacement, refund, or other remedy and cover reasonable necessary return shipping for a confirmed issue attributable to us. Contacting us promptly helps the investigation but does not shorten your legal rights.

11. Cancellations and Returns

To request cancellation, contact us as soon as possible. We will try to accommodate requests before dispatch. Once an order has shipped, the return process may apply.

Cancellation rights relating to shipment delays remain available as required by law. For other returns, see our Return & Refund Policy and our Terms & Conditions

Do not return an item to an address on the parcel unless we confirm it is the correct return address.

12. Contact Us

For delivery questions or assistance, please provide your order number when contacting:

Store: Decor for Festival
Website: https://decorforfestival.com/
Email: support@decorforfestival.com
Business address: 304 S. Jones Blvd, Las Vegas, NV, 89107
Country: United States

Nothing in this policy limits consumer rights that cannot legally be excluded.